1. Who we are
FXCORE100 ("we", "us") provides trading software and related services. This policy explains what personal data we collect when you use our website and products, and how we handle it.
2. Data we collect
Depending on how you interact with us, we may collect:
- Contact details you give us, such as your name and email address when you subscribe, contact us or create an account.
- Purchase information, such as the products you buy and transaction references. Card details are processed by our payment provider and are never stored on our servers.
- Licence and usage data, such as licence activations and the trading platform version you use.
- Technical data, such as your IP address, browser type and pages visited, collected through cookies and similar technologies.
3. How we use your data
We use personal data to:
- deliver the products you purchase and manage your licences;
- respond to your questions and provide customer support;
- send newsletters and product updates you have opted in to (you can unsubscribe at any time);
- keep our services secure and prevent fraud;
- understand how our website is used so we can improve it.
4. Cookies
We use essential cookies and local storage to keep the site working, for example to remember your light or dark theme preference. With your consent, we may also use analytics cookies to measure traffic.
You can control or delete cookies through your browser settings. Blocking essential cookies may affect how the site works.
5. Sharing your data
We do not sell your personal data. We share it only with service providers who help us run our business, such as payment processors, email delivery and hosting providers, and only as needed for them to provide their services. We may also disclose data where required by law.
6. How long we keep data
We keep personal data only for as long as necessary for the purposes described in this policy, including to meet legal, tax and accounting requirements.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time.
To exercise these rights, email support@fxcore100.com. You also have the right to complain to your local data protection authority.
8. Security
We use appropriate technical and organisational measures to protect personal data, including encryption in transit. No method of transmission over the internet is completely secure, but we work hard to protect your information.
9. Children's privacy
Our services are not directed at anyone under 18, and we do not knowingly collect personal data from children.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last changed.
11. Contact
If you have any questions about this policy, contact us at support@fxcore100.com.